Answerly

Answerly – Turning AI Into Your 24/7 Customer Support Expert

Answerly is an AI chatbot that offers 24/7 customer support, adapts to your business specifics, and fills knowledge gaps.
50+ Reviews

Overview

Answerly is not only a highly versatile and intelligent AI chatbot, but it also possesses exceptional capabilities that elevate customer support to new heights. With its remarkable ability to learn the intricacies of your business, Answerly becomes a true expert in providing tailored responses that resemble human-like interactions. Moreover, its round-the-clock availability ensures that your customers receive the assistance they need at any given time. Trust Answerly to be the invaluable asset that enhances your customer support experience.

Key Features

  • 24/7 Availability: Answerly operates around the clock, providing customers with immediate responses to their queries at any time. 
  • Dynamic Learning Capabilities: Answerly can be trained with various data sources, allowing it to become a subject expert in your business and respond accurately to any customer support query. 
  • Data Importing: Information from your website, knowledge base, Google Docs, or PDFs can be imported to train Answerly on your business’s specific details. 
  • Internal Use Training: Unpublished data can also be imported for training, making Answerly useful for internal communication and problem-solving. 
  • Real-time Updates: You can easily update Answerly’s knowledge with new information not reflected on your website or documents, keeping it current with all changes in your business.
  • Visual Aids Integration: You can upload screenshots of settings and features with short descriptions, allowing Answerly to share visual aids with customers for better clarity. 
  • Customization Options: Answerly offers extensive customization options, letting you change its look and feel, add your logo and colors to the widget, and set the tone or personality of your chatbot. 
  • Knowledge Gap Analysis: Answerly can identify gaps in your information and point out customer support questions it can’t answer yet. 
  • Direct Gap Filling: You can quickly fill in these knowledge gaps with short answers right inside your dashboard, eliminating the need for updating source documents. 
  • Streamlined Customer Support: With Answerly, businesses can implement a chatbot that can literally answer any query, streamlining the customer support process and improving the overall customer experience.

The Pro Tips

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